Concierge
For commissioned pairs, time-sensitive deliveries, and anything outside the standard flow.
Quick answer: chat with the David Roytman Couture team for help choosing a piece, picking a size, or any question on your order. Use the chat in the bottom corner of the site, or email info@davidroytmancouture.com, or use the contact page.
Every piece on this site is made to order in the Israeli atelier after the order is placed. That means you have a few real questions before you click buy: which fit is right, which fabric weight, which symbol, when it ships, how it runs versus the size chart. The concierge channel exists for that.
What we help with
| Question | What we do |
|---|---|
| Sizing and fit | Walk you through the sizing guide, confirm the cut on the piece you are choosing, advise on between-sizes calls |
| Fabric and finish | Tell you the weight, the construction, whether it is printed or embroidered, how it wears over time. See care instructions |
| Lead time | Confirm when your piece ships and arrives. See production timeline |
| Symbol choice | Help you choose between Lion of Judah, Hamsa, Star of David, or Phoenix. See the decision guide |
| Order changes | Update sizing or address before the piece goes into production |
| Post-order | Tracking, delivery, fit check after it arrives. See returns |
How to reach us
Use the chat in the bottom corner of any page on this site. The team responds during Israeli business hours, Sunday through Thursday. Outside those hours, leave a message in chat, email info@davidroytmancouture.com, or fill the contact page form and we reply within one business day.
Before you write
- Have the product page URL ready
- Know your height and your usual size in a denim jacket or hoodie you already own
- If it is about an existing order, send the order number
Use the chat in the corner, email info@davidroytmancouture.com, or visit the contact page.